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Terms & Conditions

1. Scope


1.1. These terms and conditions of sale apply to all orders for works and services placed with the service provider, SIDENOTE BV Zevenbronnenstraat 56, 1653 Dworp, company number 0785.715.737.


1.2. The application of these terms and conditions constitutes a determining condition of the consent of the service provider. Any order placed implies the full buy-in of the customer.



2. Quote and order


2.1. The period of validity of the quotes is one month.


2.2. The prices indicated in the quotes are intended only for the performance of the services and/or the supply of the products described therein, to the exclusion of all other services.


2.3. The quote is made based on the information provided by the customer. In the event of any changes in the desired service, the service provider is authorized to change the initial quote. 



3. Price and payment conditions


3.1. All prices are indicated in euros, without VAT.


3.2. Any increase in VAT or any new tax which would be imposed between the time of the order and that of the provision of the service will be taken in charge by the customer.


3.3. Invoices are payable at the delivery or any other due date mentioned on the invoice, to the credit of SIDENOTE’s account:  BE47 3632 2129 0180.


3.4. Any delay in payment of more than 15 calendar days will result in an increase, automatically and without prior notice, in an interest of 12% per year. All unpaid invoices on their due date will be subject to an increase of 15%, with a minimum of 80€, as a fixed and irreducible indemnity without prior notice being necessary. Administrative and postal costs will also be charged up to the amount of the costs incurred. These amounts (administrative costs, postage, indemnities and interest) will always be invoiced.



4. Order cancellation


4.1. In the event of cancellation of the order by the customer, the services already performed will be due in full, as well as a compensation of 50% of the balance of the agreed services, except the right of the entrepreneur to prove the existence of greater damage. 



5. Performance of services


5.1. The service provider undertakes to do everything in its power to offer its customers a high quality of service.  


5.2. The service provider is entitled to have the services ordered performed by any employee or subcontractor of his choice, under his responsibility under common law. 


5.3. The service provider reserves the right to refuse to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 



6. Guarantees and limitations of liability


6.1. If the customer considers being entitled to dispute the quality of the services provided and/or the products delivered, the latter must, under penalty of foreclosure, do so by registered letter with acknowledgement of receipt within fifteen days of the discovery of the default and in any event within two years of the conclusion of the contract.


6.2. In any event, the provider’s liability is limited to the amount of the contract.



7. Privacy


7.1. The service provider undertakes to process personal data in accordance with the law of December 8, 1992, on the protection of privacy with regard to the processing of personal data, as amended by the law of December 11, 1998. 


7.2. At any time and without any justification, the customer can object to the processing of his personal data by sending a letter to the service provider. 


7.3. If the customer considers that the provider does not respect his privacy, he is requested to send a registered letter to the provider informing him of the situation.

An updated and complete privacy policy is available here. 



8. Competence attribution


8.1. These terms and conditions, the purchase orders and the invoices sent to the customer form a contractual whole and constitute the entirety of the contractual relations between the parties and therefore take precedence over any contract, membership contract or terms and conditions, prior or subsequent to this contract. 


8.2. The contract concluded between the service provider and the customer is subject to Belgian Law.


8.3. Any dispute will be submitted exclusively to the courts of Flemish Brabant.

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